Legal notice

Welcome to LonlSilk (referred to as "the Store", "we", "us", or "our"). This website is operated by Younis Emad. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

1. Online Store Terms:
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose.

2. Payment Method:
We provide a secure and internationally recognized payment method through PayPal. By completing a purchase, the customer certifies that they are authorized to use the chosen payment account. We are not liable for any unauthorized use of financial accounts.

3. Modifications to Prices and Services:
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

4. Governing Law:
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
Contact Information:
Questions about the Terms of Service should be sent to us at: ⁠[businessyounusimad@gmail.com]⁠

2. Shipping Policy
At LonlSilk, we strive to provide a seamless and reliable shipping experience for our customers worldwide.

1. Shipping Destination:
We proudly offer shipping services to all countries worldwide.

2. Shipping and Delivery Time:
Estimated shipping and delivery time takes between 5 to 9 business days.
Please note that delivery times may be affected by customs clearance procedures in the destination country or public holidays. We do our best to ensure your order arrives as quickly as possible.

3. Customs and Import Duties:
The customer (the recipient) is fully responsible for any customs duties, taxes, or import fees that may be imposed by local authorities upon the package's arrival in the destination country.

3. Return & Refund Policy
At LonlSilk, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help according to the following conditions

1. Return Window:
Customers have the right to request a return or exchange within 30 days from the date of receiving the shipment.

2. Return Conditions:
The item must be in its original condition, unused, unwashed, and undamaged.
The item must be returned in its original packaging with all tags and labels still attached.

3. Non-Returnable Items:
Due to health, hygiene, and the custom nature of certain items, the following products cannot be returned or exchanged under any circumstances:
Underwear / Intimate apparel.
Digital products (such as downloadable files, designs, or guides).
Custom print-on-demand products (items manufactured or printed specifically based on a customer's custom request).

4. Return Shipping Costs:
The customer is fully responsible for paying the return shipping costs to our warehouses, unless the item received was damaged, defective, or incorrect due to an error on our part.
Original shipping fees are non-refundable.

5. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your PayPal account within the standard processing days of the payment gateway.
To initiate a return, please contact us at: ⁠[businessyounusimad@gmail.com]

4. Privacy Policy
This Privacy Policy describes how LonlSilk collects, uses, and protects your personal information when you visit or make a purchase from the site.

1. Information We Collect:When you purchase or attempt to purchase something through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (processed securely through PayPal), and email address.

2. How We Use Your Information:
We use this information to process your orders, arrange for shipping, provide you with invoices/order confirmations, and communicate with you regarding your order status or inquiries.

3. Data Security:
We are committed to maintaining the highest security standards to protect your personal information. We do not sell, rent, or share your data with third parties, except as strictly necessary to fulfill your order (e.g., sharing your shipping address with the courier company).